Shipping Protection

If you purchased Shipping Protection with your order, you can report an issue within 7 days of delivery through our email; info@woodvault.com . Initiate the request using your email and order number found on the confirmation email.

Tools and hardware are not covered with Shipping Protection. Specifically FESTOOL, WOODPECKERS, FAMAG, MELBOURNE TOOLS, AMANA, WHITESIDE, BLUM, or any DRAWER/HINGE HARDWARE.

If you purchased Shipping Protection with your order, you have 7 days from the date of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after placing the order .

If your shipping issue has been accepted then a The Wood Vault team member will issue a credit back to your original payment method. Please allow a few business days for this credit to be posted to your account.

If you purchased Shipping Protection, then The Wood Vault will send you a confirmation of your purchase via email. Shipping Protection is not refundable unless the entire order is canceled.

No. Shipping Protection only provides coverage for items that have been fulfilled and shipped out to a customer.

Filing a claim for damage requires shoppers to email The Wood Vault and initiate an evaluation. When the item(s) are damaged during transit, we need to evaluate the nature, cause, and impact of damage. To file and qualify for a claim of damage, in most instances, the following supporting documents are required:

• Clear photo(s) of the carrier packaging and product package (if applicable)
• Clear photo(s) of how the item(s) are damaged

The payout amount for damage is determined by the evaluation of the photos, up to 100% of the purchased value, depending on how the severity of the damage affects the usability of item(s), therefore The supporting documents provided directly affect decisioning.

Note that damage to the exterior packaging - without affecting the item(s) inside- as well as, pre-shipment item defects are not covered.

Filing a claim for loss requires shoppers to email The Wood Vault to initiate the request.

Lost packages claims require one of the following tracking statuses:

• The shipment be marked by the carrier as "lost" or
• Domestic shipments must not have a "delivery" scan 30 within days after shipment or
• International shipments must not have a "delivery" scan within 60 days after shipment

To file and qualify for a claim of loss, a screenshot of the order page that includes the tracking number is required: to validate the package status. The compensation for lost packages is the value paid for the purchased item(s).

You can also provide a Carrier Letter

A shipment that displays as "delivered", but has not been received by the shopper falls into a potential theft coverage request. Many times this is due to a mishap that is not criminal in nature. We encourage shoppers to check with neighbors or the post office as a first step.

To qualify for a claim of theft, some shoppers may be required to file a police report, in which case the shopper will be prompted to do so during the claims process. The process of filing a police report and its format may vary depending on location, but for more insight please refer to this article. Police reports can typically be made over the phone, in-person, or online.